Support

Email support@mobilealchemy.co and a human will reply. Below are the things people ask most.

I paid for Pro but it isn't unlocked

Your purchase is tied to the Apple Account that bought it, not to an InvoicePro account — there is no account to activate.

• Check you are signed in with the same Apple Account, in Settings → your name.
• In InvoicePro, open the upgrade screen and tap Restore, or go to Settings → About → Restore purchases.
• You will get a message telling you exactly what happened — restored, nothing found, or an error.
• If it still will not restore, make sure you are online, force-quit and reopen the app, then email us the Order ID from Apple's receipt (it starts with "M").

How do I move my data to a new iPhone?

Turn on iCloud sync in Settings before you switch, and your data follows your Apple Account. Otherwise use Settings → Backup → Export backup to save a JSON file, then Restore from backup on the new device.

Where is my data stored?

On your device. We never receive your invoices or client records. See the Privacy Policy for the detail.

How do I cancel a subscription?

In Settings → your name → Subscriptions on your device. Deleting the app does not cancel it. The Lifetime purchase is one-time and never renews, so there is nothing to cancel.

Can I get a refund?

Purchases go through Apple, so refunds do too — request one at reportaproblem.apple.com. If something broke on our side, email us first and we will try to fix it.

My invoice numbering or tax is wrong for my country

Invoice numbering, tax mode (per-item or per-invoice), currency and payment terms are all configurable in Settings. If your jurisdiction needs something InvoicePro cannot express yet, tell us — that feedback drives what we build next.

Still stuck?

Email support@mobilealchemy.co with your device model, iOS version and the app version from More → About. That gets us to an answer much faster.